Caroline Reidy Black and white headshot

Caroline Reidy

The HR Suite Managing Director, HR & Employment Law Expert

why book caroline?

  • Caroline Reidy, Managing Director of The HR Suite, brings over 20 years of HR experience to her role
  • Through The HR Suite, Caroline serves over 500 clients across Ireland, offering expert HR advice and services
  • Caroline speaks and writes extensively on HR’s future landscape, employment law, and mediation, offering valuable insights to audiences
Caroline Reidy Black and white headshot

Biography

Caroline Reidy, Managing Director of the HR Suite and HR and Employment Law Expert. Caroline is a former member of the Low Pay Commission and is also an adjudicator in the Workplace Relations Commission. Top trainer and presenter, keynote speaker, expert investigator, mediator, WRC Adjudication Officer and owner of The HR Suite

She has also completed a Masters in Human Resources in the University of Limerick, she is CIPD accredited as well as being a trained mediator. Caroline had worked across various areas of HR for over 20 years in Kerry Group and in the retail and hospitality sector where she was the Operations and HR Director of the Garvey Group prior to setting up The HR Suite in 2009. Achieved a Diploma in Company Direction with Distinction with the Institute of Directors.

The HR Suite
With offices in Dublin and Kerry and a nationwide client base of SME’s and multinationals, The HR Suite has over 500 clients throughout Ireland and employs a team of HR Advisors who offer clients expert HR advice, training, third party representation and other HR services.

Caroline speaks widely and writes articles and papers on thought leadership in relation to the future landscape of HR and the challenges and opportunities that presents for employers and employees. She also speaks on the area of employment law, mediation and other relevant HR related topics. She is a regular contributor and expert presenter & trainer in all HRE and Employment Law areas.

Caroline Reidy Black and white headshot

Caroline is the author of “The Art of Asking the Right Questions” a tool kit for people managers to ensure they maximise the talent of their people. The guide contains top tips and guidelines for anyone who manages people regarding recruitment, appraisals, personal development etc.

Caroline also recently wrote a children’s book about diversity, emotional intelligence and inclusion to mark her 10 year Anniversary in business. This book is a guide for parents, guardians, teachers, coaches, mentors, carers and anyone who impacts a child’s life to discuss the importance of celebrating difference and maximising everyone’s own potential.

Topics

Hybrid Working

Caroline will provide the audience with the tools and techniques to manage a team of people across a hybrid work environment. This is hot, topical and vital given our current environment. Caroline addresses The Pillars of a Hybrid Work Model, Setting the Expectation- Engaging with your Hybrid Team and also speaks to the audience on how to further develop their people management skills. As a take away she feeds a greater understanding of the challenges and benefits faced when managing a hybrid team.

Dignity & Respect

Caroline can assist to expand managers and employee’s knowledge and understanding of Bullying & Harassment at work, build awareness about diversity and inclusion in the workplace, understand what is acceptable and unacceptable behaviour in the workplace.

Employment Law

Caroline’s talk will give the audience an increased understanding of the requirements under employment legislation as an employer/manager. Caroline will always relay the newest research and trends on employee and leadership motivation, helping people understand the future of work. She will consistently deliver on all new and relevant legislation, in a manner that the audience can digest easily, leave with take away points and a very clear action plan going forward.

The Art of Asking the Right Questions

This is a thought-provoking talk and can be focused on the Employment Law Journey, or it can be Well Being focused.

Caroline Reidy

Masterclasses

You may want to go deeper with your audience. Masterclasses can be tailored and developed to suit your audience needs, be it a 90-minute Masterclass, a half-day or full-day workshop or a full online or face-to-face programme. Please contact one of our expert team to discuss.

The Art of Asking the Right Questions Masterclass

AIMS 

On completion of this course participants will have an increased understanding of the book ‘The Art of Asking the Right Questions’ and how this can establish and further a company in managing people in a growing company. 

OUTLINE

The Core Skills 

  • Questioning – Asking the right question at the right time
  • Listening – This requires patience to ensure you get the information you need
  • Paper trails – If it’s not written down it never happened

The Employment Journey

  • Values – your core values underpin your culture 
  • Managing – Task + Team + Individual = Success!
  • Time Management – Self audit – Get it right first time!
  • Communication 
  • Delegation
  • Hiring
  • Induction
  • Coaching 
  • Probation & Performance management 
  • Grievances – Informal (nip in the bud) – Formal (follow procedure)
  • Disciplinary – Separation of process – Follow procedure correctly
  • Talent Management –Succession planning is key
  • Trust 
  • Wellbeing 
  • Dignity and Respect at work
  • Fun 
  • Outgoing employees

Maximising Your Personal Potential 

  • Self-assessment – 4 questions 
  • Self-awareness – What is my personality
  • Developing your own PDP 

LEARNING OUTCOMES: 

  • A greater understanding of the types of questions 
  • Empowering your employees via questioning 
  • Increase your confidence in the employment journey to ensure everything runs more smoothly

Employment Law

AIMS:

On completion of this masterclass participants will have an increased understanding of the requirements under employment legislation as an employer/manager. 

OUTLINE:

Employment Law Update

Your Obligations

  • Contracts
  • Policies
  • Training 
  • Paper Trail
  • GDPR

Day to Day Employment Legislation

  • Employment Equality
  • Payment of Wages
  • Deductions
  • Work Permits
  • The Working Week
  • Annual Leave
  • Breaks
  • Rest Periods
  • Maternity Leave
  • Paternity Leave
  • Parental Leave
  • Parents Leave 
  • Managing Probation & Performance Management Basics
  • Disciplinary & Grievance Basics
  • Exit Management Basics 
  • Takeaway Exercise/ Q&A

LEARNING OUTCOMES: 

  • A greater understanding of the responsibilities of management under employment law legislation 
  • Greater understanding of case law
  • General overview of performance management 
  • An understanding of the importance of a paper trail

Hybrid Working Masterclass (Managing a Hybrid Team)

AIMS:

  • On completion of this masterclass participants will have 
  • An understanding of the challenges and benefits of managing a hybrid team. 
  • An understanding of the need to communicate in different ways to engage and motive your hybrid team. 
  • An understanding of the support that may be required of your hybrid team. 

OUTLINE:

  • The Pillars of a Hybrid Work Model 
  • Benefits and Challenges of managing remote workers
  • Legal Implications of managing remote workers
  • Look at the requirement for a Remote Working Policy 
  • Setting the Expectation
  • Engaging with your hybrid team 
  • Continuing to motivate your team while working remotely 
  • Communicating for connectiveness
  • Supporting your remote workers
  • Q&A

LEARNING OUTCOMES: 

  • Further develop your people management skills. 
  • Gain a greater understanding of the challenges and benefits faced when managing a hybrid team. 
  • Know the legal implications of managing a hybrid team. 
  • Gain knowledge about managing a hybrid team, with key focus on setting expectations and time management techniques.
  • Look at new ways of communicating for connectiveness. 

Understand areas where your employees will need support ensuring continued motivation and engagement.

Dignity & Respect @ Work

AIMS

On completion of this masterclass participants will have:

  • An increased understanding of the need for certain policies in the workplace
  • An increased understanding on the new Code of Practice concerning the Prevention and Resolution of Bullying at Work
  • Understand what is and is not acceptable in the workplace in terms of conduct towards others and in general
  • Be familiar with how a work culture impacts on the behaviour of staff members 
  • Have knowledge of how to respond appropriately to bullying and harassment within the workplace

OUTLINE

  • Legislation
  • New Code of Practice concerning the Prevention and Resolution of Bullying at Work
  • Employer & Employee Obligations 
  • Policies
  • Defining Bullying, Harassment & Sexual Harassment 
  • Informal Processes 
  • Formal Process
  • Workplace Culture
  • Effective Teamwork 
  • Remote Working Tips on Dignity and Respect in the Workplace

LEARNING OUTCOMES: 

  • A greater understanding of the meaning of bullying, harassment, sexual harassment
  • Knowledge of legislation and the new code of practice surrounding bullying in the workplace 
  • An understanding of the importance of dignity and respect in the workplace

testimonials

“Caroline has worked closely with us as part of our Professional Development programme which included keynote speaking engagements at flagship conferences as well as the delivery of virtual webinars on a wide range of HR related topics. The feedback we receive from members following Caroline’s sessions is always very positive. Caroline is a natural and engaging speaker who relates well to her audience and facilitates a better understanding of what can often be technical content. She provides practical and helpful insights and examples that bring the content to life. She is the ultimate professional, is easy to work with and always adds value for the audience.”

Karin Lanigan, Head of Member Experience at Chartered Accountants Ireland

“Caroline has written a great practical guide on something which is so important in business – The art of asking the right question. Einstein once said ‘If I had an hour to solve a problem and my life depended on it, I would use the first 55 minutes determining the proper question to ask. For once I knew the proper question, I could solve the problem in less than five minutes.’
Often overlooked in busy organisations is the absolute necessity of getting the question right. This is a great handbook to guide you through the journey toward the ‘proper’ question to ask and I was delighted to launch it. “

Norah Casey

“Having Caroline Reidy present to the theatre’s Board of Directors could not have come at a better time. We have newly appointed Directors in addition to our existing Directors and the talk acted as an induction as well as a refresher on all the requirements to being a Director of an Organisation. Caroline was absolutely wonderful, adapted the talk specifically for our Board and also specifically as an arts organisation. Our directors all found the session extremely informative, appreciated it being delivered in a very down to earth manner and no question was left unanswered. Everyone left the event being more informed and enabling them as a Board to act as a professional, publicly funded organisation. As a charitable organisation in the Arts sector, we would highly recommend Caroline and the HR Suite for any events requirements.”

Máire Logue, Artistic Director, St John’s Theatre & Arts Centre

“Caroline has been a regular contributor to Legal Island for many years – she has regularly spoken on key HR issues at our flagship Annual Review of Employment Law and always receives excellent feedback. She also discusses a wide range of topics that affect HR professionals at our regular monthly webinars which attract in excess of 500 registrants and writes regular thought-provoking articles for the Legal Island hub. Caroline is always professional and practical, providing helpful guidance and insights for Legal Island customers who value her contributions highly.”

Rolanda Markey, Learning and Development Services Officer, Legal Island