Helping Leaders Get Better with Conflict, Negotiation and Difficult Conversations
Enda Young
Under €5k
Ireland - Dublin
Enda Young
Helping Leaders Get Better with Conflict, Negotiation and Difficult Conversations
Why book Enda Young?
- Enda Young brings more than 25 years of international experience in negotiation, mediation, leadership development and peacebuilding, helping organisations achieve better outcomes in complex and high-stakes situations
- He teaches on executive programmes at Trinity Business School and Saïd Business School, University of Oxford , and has worked with organisations including the World Health Organization, UNDP, Roche, Al Jazeera and Danske Bank
- Enda combines academic expertise, practical frameworks and real-world experience gained from working with senior leaders, politically divided communities and organisations across Europe, Asia, Africa and the Americas , delivering actionable insights audiences can apply immediately
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Biography
Enda Young helps leaders get better with conflict, negotiation and difficult conversations.
Through practical and engaging keynotes, he helps audiences navigate high-stakes conversations, strengthen relationships and make better decisions. He teaches on executive programmes at Trinity Business School and Saïd Business School, University of Oxford, and has worked with organisations including the World Health Organization, UNDP, Roche, Al Jazeera and Danske Bank.
Drawing on more than twenty-five years across mediation and peacebuilding, leadership development and executive education, Enda helps audiences build trust, influence outcomes and turn conflict into opportunities for learning, innovation and growth.
He is Programme Director of the Negotiating for Value Programme at Trinity Business School, teaches on executive programmes at Saïd Business School, University of Oxford, and is Faculty Director of the Certified International Negotiator Programme in Singapore. As Founder and CEO of the Centre for Negotiation and Leadership, he works with organisations facing complex negotiations, competing interests and high-stakes decisions. He is also an internationally accredited mediator and executive coach who supports senior leaders and advises organisations navigating workplace conflict and difficult stakeholder relationships.
Growing up in Northern Ireland sparked Enda’s interest in conflict, dialogue and leadership. Over the past twenty-five years he has worked with former combatants, politically divided communities and senior leaders facing difficult conversations. He is a Rotary Peace Fellow and continues to facilitate dialogue involving leaders emerging from conflict environments in Northern Ireland and the Middle East.
Enda has delivered keynotes and programmes throughout Europe, Asia and the Americas. Previously he served as Managing Director of Mediation Northern Ireland and Programme Director at the Leadership Institute at Queen’s University Belfast, where he founded the Institute’s negotiation programme. He is regularly invited to contribute commentary on conflict, negotiation and leadership, and has been quoted by the BBC, The Guardian and The Irish Times.
Combining practical insight, real-world experience and engaging stories, Enda challenges audiences to rethink how they approach conflict and negotiation, helping them improve performance and walk away better equipped to handle the conversations that matter most.
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Topics
Negotiating for Value
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Better Decisions. Better Relationships. Better Agreements
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Most people think negotiations are won and lost at the table. In reality, the most important decisions are often made long before the conversation begins. As AI increasingly automates information, analysis and routine decision-making, human skills such as negotiation, influence, judgement and relationship-building are becoming more valuable than ever. Drawing on twenty-five years of experience working with leaders, organisations and international institutions, Enda explores what separates effective negotiators from everyone else.
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Masterclasses
Masterclass 1
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You may want to go deeper with your audience. Masterclasses can be tailored and developed to suit your audience needs, be it a 90-minute Masterclass , a half-day or full-day workshop or a full online or face-to-face programme. Please contact one of our expert team to discuss.
Negotiating for Value Masterclass
Practical tools for achieving better outcomes in everyday negotiations
Whether negotiating with clients, colleagues, stakeholders or suppliers, the ability to negotiate effectively remains one of the most valuable skills in business. As AI increasingly automates information and analysis, human skills such as negotiation, influence, judgement and relationship-building are becoming even more important. This interactive masterclass provides a deeper dive into the skills, behaviours and strategies that underpin successful negotiations.
In this masterclass you will learn:
How to prepare strategically for important negotiations using a proven framework
How to identify interests, motivations, stakeholders and sources of leverage
Practical techniques for creating value and improving outcomes
How to handle difficult tactics, challenging behaviours and negotiation pressure
How emotions influence negotiations and how to use them more effectively
How to build a personal action plan for an upcoming negotiation
Participants will leave with practical tools and increased confidence to negotiate more effectively in their day-to-day roles
Getting Better with Conflict and Difficult Conversations Masterclass
Building the confidence and skills to tackle the conversations people avoid
Most workplace conflicts do not begin as major disputes. They start as small issues, misunderstandings and tensions that are left unaddressed. This interactive masterclass explores how leaders and professionals can recognise issues earlier, navigate conflict more constructively and approach difficult conversations with greater confidence and skill.
In this masterclass you will learn:
Why conflict and difficult conversations are often avoided
How to recognise the early warning signs of conflict escalation
Practical communication and mediation skills for managing disagreement more effectively
A structured framework for preparing for difficult conversations
Techniques for managing emotions, reducing defensiveness and maintaining trust
How to increase accountability while strengthening relationships
Participants will leave with practical tools, frameworks and greater confidence to address issues earlier and handle difficult conversations more effectively
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Testimonials
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Enquire about today!
Enquire about Enda Young today!
Enda Young
Helping Leaders Get Better with Conflict, Negotiation and Difficult Conversations
why book enda?
- Enda Young brings more than 25 years of international experience in negotiation, mediation, leadership development and peacebuilding, helping organisations achieve better outcomes in complex and high-stakes situations
- He teaches on executive programmes at Trinity Business School and Saïd Business School, University of Oxford, and has worked with organisations including the World Health Organization, UNDP, Roche, Al Jazeera and Danske Bank
- Enda combines academic expertise, practical frameworks and real-world experience gained from working with senior leaders, politically divided communities and organisations across Europe, Asia, Africa and the Americas, delivering actionable insights audiences can apply immediately
“Having organised one of Sweden’s largest events for sales professionals, and after speaking in 28 countries over the past 30 years, I know what sets exceptional speakers apart. Enda Young was outstanding from start to finish. He brought incredible energy, professionalism, and was a pleasure to work with throughout. Our audience expects world-class speakers, and Enda exceeded those expectations, receiving exceptional feedback and making a lasting impact. I recommend Enda without hesitation to any organisation looking for an engaging, inspiring, and highly professional keynote speaker.”
Mikael Arndt, Founder of Closers Only, Sweden’s Largest Event for Sales Professionals
Biography
Enda Young helps leaders get better with conflict, negotiation and difficult conversations.
Through practical and engaging keynotes, he helps audiences navigate high-stakes conversations, strengthen relationships and make better decisions. He teaches on executive programmes at Trinity Business School and Saïd Business School, University of Oxford, and has worked with organisations including the World Health Organization, UNDP, Roche, Al Jazeera and Danske Bank.
Drawing on more than twenty-five years across mediation and peacebuilding, leadership development and executive education, Enda helps audiences build trust, influence outcomes and turn conflict into opportunities for learning, innovation and growth.
He is Programme Director of the Negotiating for Value Programme at Trinity Business School, teaches on executive programmes at Saïd Business School, University of Oxford, and is Faculty Director of the Certified International Negotiator Programme in Singapore. As Founder and CEO of the Centre for Negotiation and Leadership, he works with organisations facing complex negotiations, competing interests and high-stakes decisions. He is also an internationally accredited mediator and executive coach who supports senior leaders and advises organisations navigating workplace conflict and difficult stakeholder relationships.
Growing up in Northern Ireland sparked Enda’s interest in conflict, dialogue and leadership. Over the past twenty-five years he has worked with former combatants, politically divided communities and senior leaders facing difficult conversations. He is a Rotary Peace Fellow and continues to facilitate dialogue involving leaders emerging from conflict environments in Northern Ireland and the Middle East.
Enda has delivered keynotes and programmes throughout Europe, Asia and the Americas. Previously he served as Managing Director of Mediation Northern Ireland and Programme Director at the Leadership Institute at Queen’s University Belfast, where he founded the Institute’s negotiation programme. He is regularly invited to contribute commentary on conflict, negotiation and leadership, and has been quoted by the BBC, The Guardian and The Irish Times.
Combining practical insight, real-world experience and engaging stories, Enda challenges audiences to rethink how they approach conflict and negotiation, helping them improve performance and walk away better equipped to handle the conversations that matter most.
Topics
Negotiating for Value:
Better Decisions. Better Relationships. Better Agreements
Most people think negotiations are won and lost at the table. In reality, the most important decisions are often made long before the conversation begins. As AI increasingly automates information, analysis and routine decision-making, human skills such as negotiation, influence, judgement and relationship-building are becoming more valuable than ever. Drawing on twenty-five years of experience working with leaders, organisations and international institutions, Enda explores what separates effective negotiators from everyone else.
Audiences will learn:
- Why negotiations are won and lost long before people sit down to talk
- How to uncover interests, motivations and hidden stakeholders that shape outcomes
- How to create value and influence decisions more effectively
- How the emotional legacy you leave behind shapes relationships, reputation and future opportunities
Getting Better with Conflict:
The Essential Skills for Work and Life
Conflict is a normal part of life and work, yet most people have never been taught how to handle it effectively. Left unmanaged, conflict can damage relationships, undermine performance, consume time and energy, and create significant costs for individuals, teams and organisations. This keynote explores why conflict is often misunderstood and avoided, and how developing practical communication and mediation skills can help people address issues earlier, navigate disagreement more effectively and prevent small tensions from becoming costly problems.
Audiences will learn:
- Why conflict is often misunderstood, avoided or handled poorly
- How to recognise and address issues before they escalate
- Practical communication, mediation and conflict mitigation skills
- How to approach disagreement in ways that strengthen relationships, improve decision-making and reduce the cost of unresolved conflict
The Conversations Leaders Avoid:
Why Difficult Conversations Define Leadership
Leadership is often defined by the conversations we are reluctant to have. Whether addressing performance issues, conflict, change or accountability, avoiding conversations rarely makes problems disappear. This keynote provides practical tools to help leaders approach difficult conversations with confidence and skill.
Audiences will learn:
- Why leaders avoid difficult conversations
- A practical framework for preparing and structuring difficult discussions
- How to deliver feedback while maintaining trust and respect
- Techniques for increasing accountability and improving performance
How Great Teams Disagree:
How High-Performing Teams Turn Conflict into Better Decisions and Stronger Results
High-performing teams are not free from conflict. They are able to challenge ideas, debate important issues and have robust conversations without damaging trust or relationships. This keynote explores how leaders can create an environment where people feel safe to speak up while also holding one another accountable for high standards, honest feedback and constructive challenge.
Audiences will learn:
- The difference between productive and destructive conflict
- Why high-performing teams balance psychological safety with accountability and challenge
- How to challenge ideas, assumptions and decisions without creating unnecessary tension
- How productive disagreement leads to better decisions, stronger teams and improved results
Enda Young
Masterclasses
You may want to go deeper with your audience. Masterclasses can be tailored and developed to suit your audience needs, be it a 90-minute Masterclass, a half-day or full-day workshop or a full online or face-to-face programme. Please contact one of our expert team to discuss.
Negotiating for Value Masterclass
Practical tools for achieving better outcomes in everyday negotiations
Whether negotiating with clients, colleagues, stakeholders or suppliers, the ability to negotiate effectively remains one of the most valuable skills in business. As AI increasingly automates information and analysis, human skills such as negotiation, influence, judgement and relationship-building are becoming even more important. This interactive masterclass provides a deeper dive into the skills, behaviours and strategies that underpin successful negotiations.
In this masterclass you will learn:
- How to prepare strategically for important negotiations using a proven framework
- How to identify interests, motivations, stakeholders and sources of leverage
- Practical techniques for creating value and improving outcomes
- How to handle difficult tactics, challenging behaviours and negotiation pressure
- How emotions influence negotiations and how to use them more effectively
- How to build a personal action plan for an upcoming negotiation
Participants will leave with practical tools and increased confidence to negotiate more effectively in their day-to-day roles
Getting Better with Conflict and Difficult Conversations Masterclass
Building the confidence and skills to tackle the conversations people avoid
Most workplace conflicts do not begin as major disputes. They start as small issues, misunderstandings and tensions that are left unaddressed. This interactive masterclass explores how leaders and professionals can recognise issues earlier, navigate conflict more constructively and approach difficult conversations with greater confidence and skill.
In this masterclass you will learn:
- Why conflict and difficult conversations are often avoided
- How to recognise the early warning signs of conflict escalation
- Practical communication and mediation skills for managing disagreement more effectively
- A structured framework for preparing for difficult conversations
- Techniques for managing emotions, reducing defensiveness and maintaining trust
- How to increase accountability while strengthening relationships
Participants will leave with practical tools, frameworks and greater confidence to address issues earlier and handle difficult conversations more effectively
“Enda has supported many teams across the Bank, most recently working with the HR team to develop their skills in negotiation, mediation, and understanding their individual strengths. His blend of academic and practical expertise helped the team build effective strategies, resulting in significant success in delivering a particularly challenging project.”
Caroline van der Feltz , HR Director, Danske Bank
testimonials
“I have had the privilege of organising one of Sweden’s largest events for sales professionals, and after more than 30 years of speaking in 28 countries myself, I know exactly what separates a good speaker from a truly outstanding one. Enda Young was exceptional from start to finish. He brought incredible energy, a genuinely positive attitude, and conducted himself with the highest level of professionalism—not only with me as the event organiser, but also with every other speaker involved. As an organiser, you truly appreciate speakers who make your job easier, and Enda did exactly that. Our audience is demanding. They expect world-class speakers, and Enda exceeded those expectations. The feedback from our attendees was outstanding, and it was clear that he made a lasting impact. On top of being an excellent speaker, Enda is simply a pleasure to work with. Friendly, humble, reliable, and highly professional throughout the entire process. I can recommend Enda without hesitation to any organisation looking for an engaging, inspiring, and professional keynote speaker. I would happily invite him back to speak for my audience again anytime, knowing he would be another great success.”
Mikael Arndt, Founder of Closers Only, Sweden’s Largest Event for Sales Professionals
“Enda delivered an engaging and insightful keynote for the Employers Federation Northern Ireland conference on negotiation skills that engaged the delegates right from the start. The session provided both the theory and importantly gave tools about putting that theory into practice using real-world examples that delegates could relate to. Enda challenged delegates to think differently about negotiation, influence and workplace relationships. His keynote was interactive, thought-provoking and highly relevant to the challenges organisations, face today. Delegate feedback was extremely positive, and I would have no hesitation recommending Enda as a speaker.”
Michelle McGinley, Managing Director, Employers Federation Northern Ireland
“Enda is hugely knowledgeable in the practice of negotiation and was able to flex our session to suit everyone’s needs. He is really gifted at aiding your understanding of the theory through real life examples and I have already been able to effectively use some of the practice he shared on our course.”
Andrea Duncan, Group HR Manager, Dale Farm Ltd
“Enda Young has been an outstanding trainer and speaker for our Almac Senior Leadership Programme over the past few years. He has consistently delivered exceptional training sessions on a variety of crucial topics, including Exceptional Leadership, Influential Leadership, and Difficult Conversations. His profound knowledge and expertise in leadership development have significantly contributed to the growth and success of our senior leaders. His ability to engage participants and foster a collaborative learning environment has been remarkable. The sessions are always well-structured, insightful, and tailored to meet the specific needs of our business”
Nina Lane, Associate Director – Training, Almac Group
“This is the first time that our entire Israeli, Palestinian and international team and board came together, physically in the same place, since October 7th and the war in Gaza. I can think of few harder challenges for a facilitator than managing that context, and then producing not only concrete strategic outcomes: but also a sense of shared purpose, solidarity and cohesiveness. Enda did all this and much more besides, leading one of the most able, professional, and engaging processes I’ve been part of. I cannot recommend his work highly enough.”
John Lyndon, Executive Director, Alliance for Middle East Peace (ALLMEP)
“One of the best personal learning experiences in my career to date, thank you Enda. Your delivery and engagement was genuine and special. I’m leaving the programme feeling inspired, motivated, and truly grateful. I have strengthened existing relationships and built new and exciting connections.”
Sinead Beacom, Senior Vice President FinTrU
“Enda has supported many teams across the Bank and in particular, most recently he worked with the HR team helping them to craft their skills around negotiation, mediation and helping them understand their own individual skills. He provided excellent support to help build and develop the team and particular strategies to maximise their impact and effectiveness collectively. His breadth of experience and expertise blended academic and practical approaches and resulted in significant success for the team when delivering a particularly challenging project.”
Caroline van der Feltz , HR Director, Danske Bank
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