Hamish Taylor
Former CEO of Eurostar and Sainsbury’s Bank, Global Expert in Customer-Led Transformation, Leadership and Innovation
why book hamish?
- Hamish Taylor has led major customer-centred transformations as CEO of Eurostar and Sainsbury’s Bank, and held senior roles with P&G, PwC and British Airways, giving him full credibility from boardroom to frontline.
- He brings both authentic leadership experience and proven outcomes, inspiring audiences with real stories, hard data, and frameworks that have moved the dial — whether in customer experience, loyalty, culture or profitability.
- Hamish inspires change; his energetic style, clear messaging and practical tools ensure that after hearing him, teams leave with actionable steps — not just ideas.
“Hamish was great! Really engaging and completely aligned to the theme!”
NOVARTIS
Biography
Hamish Taylor is a globally recognised leader in customer-led transformation, having shaped strategy, culture and performance across multiple industries and continents. With a track record that spans senior leadership at Procter & Gamble, PwC, British Airways, and CEO roles at Eurostar and Sainsbury’s Bank, Hamish has built a reputation for delivering breakthrough growth, revitalising institutions, and guiding leadership teams to put both external and internal customers first.
Educated in both the UK and USA, Hamish combines rigorous business discipline with rich experience in brand management, operational turnaround and customer experience innovation. His methods are rooted in real-world results: at each organisation he led, he challenged existing norms, reframed value propositions, and instilled cultures where customer centricity drives decisions at every level.
Over the past several years, more than 500 organisations in 48 countries have sought his insight and inspiration. From executive boards to front-line teams, from multinationals to SMEs, Hamish is equally at home tailoring talks, workshops or advisory engagements. He’s known not only for the powerful stories drawn from his own career, but for the practical tools, frameworks and strategies that audiences can apply immediately.
Topics
Building Customer-Centric Culture
Putting both internal and external customers at the heart of strategy and operations.
Transformational Leadership
How leaders ignite change, align values, behaviours and performance.
Customer Journey Innovation
Redesigning touchpoints for relevance, loyalty, growth.
Leadership in Times of Disruption
Guiding organisations through change while keeping customers first.
Employee Experience & Internal Customers
Unlocking potential by engaging your workforce.
From Insight to Action
Turning customer data and feedback into strategic advantage.
Hamish Taylor
Masterclasses
You may want to go deeper with your audience. Masterclasses can be tailored and developed to suit your audience needs, be it a 90-minute Masterclass, a half-day or full-day workshop or a full online or face-to-face programme. Please contact one of our expert team to discuss.
testimonials
“Hamish was great! Really engaging and completely aligned to the theme!”
NOVARTIS
Related Speakers
Former CEO of Eurostar and Sainsbury’s Bank, Global Expert in Customer-Led Transformation, Leadership and Innovation
Related Speakers
- Economics & Politics Speakers
- Entrepreneurship Speakers
- High Performing Teams Speakers
- HR & Corporate Culture Speakers
- Leadership Speakers
- Motivational Speakers
- Thought Leader Speakers
